Support & training
For urgent support
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What is our role ?
iXblue Support team will be the first to answer your request, if the need should arise. The team is available around the clock every day of the year to answer your questions. We assist and stay in regular contact with you when in-house technology expertise is required.
Training and knowledge
iXblue Support trains and familiarizes users with our products and procedures in order to quickly get the most of our solutions. In addition, support will advise and help you adapt your iXblue product to your specific application.
iXblue Support manages the integration of your product before and after-sale:
- By studying the setup before the delivery
- By integrating the product
- By validating and monitoring the start-up procedures
- By accompanying you through your commissioning procedures
The Support team quickly and efficiently intervenes all around the world thanks to its presence in key transport and market hubs.
A unified call center ensures that wherever you are, day or night, you will get an answer from an on call-duty engineer.
Experts in troubleshooting and skunkworks, our engineers are prepared to travel on site on short notice.
Applicative expertise and knowledge transmission
For 30 years, the Support team gathered in-depth knowledge of iXblue’s systems. As the user’s closest technical POC, our engineers also acquired a deep understanding of user’s needs.
Because a product can be used in several environments for very different jobs, the need for an adequate and structured knowledge transmission effort is needed.
This is the reason why our engineers have designed, based on their field experience, an attractive, complete and flexible set of training-related services.
Training gives the users the tools and knowledge to get the most out of iXblue’s high-performance products. While the products are not complicated, the environments they are deployed in are complex. Armed with the training experience, users can enter any operational environment.
iXblue believes that the content of the training is important, not the logistics. This is the reason why our training structure is the simplest in the industry: whatever the vector (remote, classroom) and whatever the number of participants, the training price will be the same.
With Hands-on, short video format dedicated to various iXblue products with a chosen case study, you will be able to get a solid first grasp on our products, from unboxing to booting-up of your operation.
iXblue developed a set of e-learning courses available on a dedicated platform. Your team will be able to learn and progress on their own time and take a final exam.
E-learning offers a mix of different educational formats like video or text presentations in order to make sure that the information is passed on in the most relevant and impacting way.
Discover our Hands-on videos
How to deploy and operate a USBL system – Session 1Learn what to expect when you receive your Gaps M5 box from iXblue and what is its ecosystem.Learn more
How to deploy and operate a USBL system – Session 2aLearn how to configure your transponders for a ROV (Remotely Operated Vehicle) + TMS (Tether Management System) operation at 200-meter depths.Learn more
How to deploy and operate a USBL system – Session 2bLearn how to configure your Gaps M5 USBL system.Learn more