TECHNICAL SUPPORT ENGINEER H/F

iXblue Group is a leading manufacturer of navigation, positioning and sea floor mapping solutions with 24/7 support and offices in every continent. We are pioneers of FOG (Fiber Optic Gyroscope), acoustic and imagery technologies, offering to high-tech industries, including the defense, civil marine and offshore oil and gas sectors.

iXblue is currently seeking motivated individuals to join us:

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Contract
Permanent
Category
Technical Support/Customer Services & Support
Country
Singapour
City
Singapore
Mission

Job Duties and Responsibilities:

 

  •  Installation / Training / Acceptance tests of delivered equipment
  •  Technical support to sales team in the region, including pre-sale demonstration of products
  • Open and follow-through of the 24/7 Support Hotline, Support email, and customer requests
  • Provide equipment installations / demos / on-site customer support within the APAC geographical zone and occasionally outside this zone
  •  Document and record all support claims and incidents within company database, per company policy and procedure
  •  Prepare project specifications and timescales with clients
  •  Testing, evaluating, modifying and re-testing products
  • Writing reports and documentation of product tests and outcomes
  •  Analyzing and interpreting data
Required qualifications & skills

Skills and Qualifications:

  •  A degree in Electrical, Electronic or Mechanical Engineering and relevant work experience.
  • Experience with Inertial Navigation Systems (INS), marine electronics or integration of sensors in marine survey environment will be an added advantage, preferred
  •  Demonstrates service-oriented attitude, providing successful product support for customer satisfaction
  • Self-motivated and technically curious approach to their work
  •  Excellent verbal and written communication
  •  Strong analytical and trouble-shooting skills
  •  Ability to think and work independently, to analyze and repair equipment both remotely and onsite
  • Must be willing to travel up to 40% of the year (local and overseas)
  • Technical training will be provided.