Customer Support Engineer H/F

Sitting at the core of the company groups, team up with 20+ support engineers across the globe specialized in a variety of technical backgrounds and expertise. Proudly providing 24/7 support to our customers, assisting them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Apply and become our next:

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Contract
Permanent
Category
Technical Support/Customer Services & Support
Country
United Kingdom
City
Aberdeen
Mission

Your duties and responsibilities:

  •  Represent iXblue to customers both internally and externally.
  •  Remote support to customer:

             •Follow-up and respond to hot-line, hot-mail, and customer requests.
             •Document, analyze, report and record customer claims on the database
             •Local maintenance and testing of iXblue owned and customer owned equipment

  •  On-site support to customer:

           • Pre-survey, installation, commissioning, training, demo, technical assistance
            •Prepare, execute, feedback, debrief, report and follow up
            •Within EMEA geographical zone and occasionally outside

  •  Internal support

           •Interact with all Ixblue teams to move forward your support cases
           •Assist sales team and project teams on pre-sale and after sales activities
           •Link with the maintenance team for maintenance follow up

 

  • Team

         •Go through continuous internal as well as self-directed training on all related products
         •Own and continuously improve back-office support procedures and tools
         •Share and gain knowledge, new skills, within the team

Required qualifications & skills

Your expertise:

  •  Bachelor’s Degree in Engineering (Electronic, software or Mechanical Engineering) or relevant experience and training
  •  5+ year experience, working with high technology products or Military background • Service-oriented attitude and results-oriented culture to provide customer satisfaction • Strong analytical and problem solving skills
  •  Resourceful and able to work under pressure on your own or in a team
  •  Self-motivated, technically curious, able to think and work independently
  •  Exceptional communication skills: verbal and written
  •  Multi-cultural awareness and experience
  •  Excited to try and do new things in different locations, environments and industry sectors
  •  Knowledge of inertial navigation, underwater acoustics, survey or gyrocompasses advantageous