Customer Support Engineer

iXblue is a leading global provider of innovative solutions and services for navigation, positioning, and imaging. Civil and defense customers rely on our systems, operations, and services for the challenges they face at sea, on land, in the air or in space. We are recognized throughout the industry for our pioneering work on the development of ultimate performance fiber-optic gyroscopes (FOG), acoustic and sonar signal processing, and inertial-acoustic sensor data fusion. In these areas, we work to ensure that our products provide high accuracy, unrivalled performance and unsurpassed reliability. iXblue’s offerings encompass inertial navigation systems, photonic components and modules, acoustic positioning and sonar solutions, imaging systems, motion simulators, and stabilized platforms

Missions

 

Join iXblue Customer Support Buisness Unit:

At the core of the company groups, team up with 20+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Proudly provide 24/7 support to our customers. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Apply and become a:

 

Customer Support Engineer

 

 

 

Your duties and responsibilities:

  • Represent iXblue to customers both internally and externally.
  • Remote support to customer:
    • Follow-up and respond all hot-line, hot-mail, and customer requests.
    • Document, analyze, report and record customer claims on the database.
  • On-site support to customer: 
    • Pre-survey, installation, commissioning, training, demo, technical assistance.
    • Prepare, execute, feedback, debrief, report and follow up.
    • Within EMEA-LATAM geographical zone and occasionally outside.
  • Internal support
    • Interact with all iXblue teams to move forward your support cases.
    • Assist sales team and project teams on pre-sale and after sales activities.
    • Link with the maintenance team for maintenance follow up.
  • Team work
    • Go through continuous internal as well as self-directed training on all related products.
    • Own and continuously improve back office support procedures and tools.
    • Share and get knowledge, new skills, with the team.

 

**Travel:  30% of the time, up to 110 days/year.

Required Qualifications and Skills

Your expertise:

  • Bachelor’s Degree in Engineering (Electronic, Software or Mechanical Engineering).
  • 10+ year experience, working with high technology products.
  • Service-oriented attitude and results-oriented culture to provide customer satisfaction.
  • Strong analytical and problem solving skills. Resourceful.
  • Self-motivated, technically curious, ability to think and work independently.
  • Exceptional communication: verbal and written.
  • Multi-cultural awareness and experience.
  • Fluent English required.
Contract type
Permanent (CDI)
Job type
Process engineering
Country
France
City
Saint-germain-en-laye