iXblue’s Support manages the integration of your product:
- By studying the setup before the delivery
- By integrating the product
- By validating and monitoring the start-up procedures
Training and Adaptation
iXblue’s support trains and familiarizes you with our products and procedures in order to quickly get the most of our solutions. In addition, support will advise and help you adapt your iXblue product to your specific application.
iXblue’s Support team will be the first to answer your request, if the need should arise. The team is available around the clock every day of the year to answer your questions. We assist and stay in regular contact with you if the case arises where in house technology expertise is required.
Connectivity / Reactivity
- 24/7: Assured by local support networks within our 11 subsidiaries around the world. So our experienced support team can help you wherever your need is
- There is internal communication within our global support network to ensure constant follow up of your needs
- Our support is liaisoned with our subject matter experts to propose the best solution for you
- Our support team comes from various backgrounds and brings field experience used in the R&D and Maintenance Departements. To apply our products to your needs
- Because we have a close relationship with out customers we understand their needs
- Knowledge of all iXblue’s products
- Huge shared knowledge data base